The aim of an FLR is to provide important information and be helpful support. If this is not possible it is best to arrange to continue the conversation at an alternative time. Situations when it may be more helpful to arrange a different time could include:

When there are other more important needs e.g. medical assistance
If a person is heavily fatigued and unable to concentrate
When a person displays extreme emotions e.g. hostility; withdrawn/disengaged
If you as the PFA are triggered and feel unable to continue
If the individual advises, or you notice, the session is not helpful.

If someone is venting more intense emotions, it can help them if they feel heard and understood. Simple strategies to support them include:

Listen without interrupting – wait for them to pause
Listen to understand their experience (not fix)
Acknowledge their experience – so they feel heard (validated)
Matching/mirroring body language
Move about e.g. go for a walking session
Be patient, and be comfortable with silences